Chat lock on or off

You can lock chats to add an extra layer of privacy to your chats. Locked your chats will be hidden from your chats list in the Locked Chats folder.

To read messages in a locked chat, you must unlock your chats using device authentication. When chats are locked, notification content and contact information are hidden. Notifications show as “TEPNOT: 1 new message.”

Note: Depending on what language you’re using in Tepnot, the feature name may appear differently as either Chat lock or Chat block.

Chat lock on or off

You can turn chat lock off or on for any chat, including group chats and muted chats. If you don’t have your device authentication set up yet, you’ll be prompted to set it up before locking a chat.

To Chat lock on or off:

1. Tap and hold the chat you want to lock or unlock.
2. Tap > Lock Chat or Unlock Chat.

Note:

1. You can’t save media from locked chats. To save media, you must turn chat lock off.
2. Calls from contacts in locked chats won’t be blocked.
3. If you backup and restore Tepnot on a new phone, your locked chats will still be locked. To access your locked chats you must have device authentication set up.

View your Locked Chats folder

You can view your locked chats by scrolling down on your chat list and tapping Locked Chats.

You can also choose to hide your Locked Chats folder so that it doesn’t appear in your chat list by going to your Locked Chats folder > Settings tap Hide Locked Chats on.

To view your locked chats:

1. Go to the Chats tab and scroll down to tap Locked Chats.
2. Touch the fingerprint sensor to unlock.
3. Tap the chat to view or send a message.

Unlock and clear all chats

You can unlock and clear every chat you have locked, in the case that you’ve hidden your Locked Chats folder from your chat list and have forgotten your secret code to access it.

If you unlock and clear all locked chats, all locked chats will be unlocked on your ch1at list. This means that the chat history in your locked chats, including the messages and media, will be cleared. If you have a secret code, that will also be cleared.

Note: You can restore an unlocked and cleared chat if your latest backup occurred prior to clearing the chat. Please be aware that you’ll lose any chats that occurred after the latest backup.

To clear all chats:

1. Go to your Tepnot Settings.
2. Tap Privacy > Chat Lock > Unlock and clear locked chats.

Note: You can restore cleared chats if your most recent backup happened before you cleared the chats. However, you can only restore messages and media sent before the backup.