Can’t back up or restore your chat history

Check Available Storage

Ensure your device has enough storage space to complete the backup or restoration process. If your storage is full, try freeing up some space.

Verify Backup Settings

Confirm that your backup settings are correctly configured in Tepnot. Make sure you’re backing up to the correct account and that automatic backups are enabled.

Stable Connection

A stable Wi-Fi connection is recommended for backing up or restoring chat history, as these processes can require significant data.

Update the App

If you’re having trouble restoring a backup, ensure you’re using the latest version of Tepnot, as updates may fix known issues.