Can’t download, open, or send media files

Check Your Network

Verify that your internet connection is strong and stable. Poor connectivity can prevent media files from downloading or uploading properly.

Enable Storage Permissions

Ensure that Tepnot has the necessary permissions to access your device’s storage. Without these permissions, the app may not be able to save or access media files.

Free Up Space

If your device’s storage is full, you may need to delete some files or apps to make room for new media.

Clear App Cache

Clearing the cache can help resolve issues with media files that won’t download or open.